Troubleshooting

Let’s get straight to it – you’re here because something isn’t working. So let’s get it fixed!

If you are having any issue with using Eduspot, we’re here to help!

While we do our best to ensure a good experience for everyone using the app, there are some problems that occur more frequently than others. Fortunately, most can be corrected with some simple guidance.

Our team are here to help, but if your problem is listed on this website, please follow the advice before getting in contact with us. It’s the fastest way for you to get your issue fixed!

Common issues with Eduspot

• I can’t login to Eduspot
• I’m missing a child in Eduspot
• I’m not getting notifications from Eduspot
• I can’t view or open messages in Eduspot

If you do email us, please give as much detail as you can, including which school or schools you are associated with as this will help us support you much faster. Any appropriate screenshots can also help.