How to log out and back in

You should rarely need to log out of Eduspot, unless you’re fixing a problem.

Once you are successfully logged into Eduspot, the app is intelligent enough to keep you logged in for as long as you need – similar to how WhatsApp and other messaging apps work. Logging in is when you enter your email address, mobile number and passcode or password. This is different from just closing the app, where all you are asked for is a PIN to unlock the app.

You should not log out of Eduspot fully unless there is a real need (like you no longer want to use the app) or you are directed to when trying to fix a problem.

When you log out, it sends a signal to the services that provide you with message notifications, saying that you are logged out, and until you log back in, you will not receive any notifications of new Eduspot on your device.

What if I’ve been asked to log out and login again?

Sometimes things get stuck or need a gentle kick to get working again! If you are directed to log out of Eduspot and back in again, there is a simple 3-step process to follow.

Before you start, ensure you have a good internet connection, either Wi-Fi or 4G/5G. This is important to ensure the system refreshes properly. Then, do the following:

• Log out of Eduspot using the logout option in the app
• Wait around 10 minutes
• Log in again as normal

Logging in also checks though the central Eduspot servers to match up any/all children you have associated with you, in different schools, and activate the notification service.

A log out/log in does not cure everything, but most things, and is worth a try if you have been asked to by your school or by an article here.

Note: Any changes the school makes to their data can take up to 48 hours to filter through to Eduspot – it is not an instant change. If you are directed to log out/in, you need to wait for this 48-hour window to pass before doing so, or nothing will change.